Refund policy

Right of withdrawal

You have a 14-day right of withdrawal. The period starts on the day you receive the garment. You do not need to give a reason. This applies to all our customers, wherever you live.

How to withdraw: use the function Withdraw from contract here, linked at the bottom of every page in the shop, or email us at yusr.sesupport@gmail.com. State your name and order number. You can also use the EU model withdrawal form. We confirm by email that we have received your message.

Then send the garment back within 14 days of telling us. The return address is in our confirmation. You pay the return shipping yourself.

We refund the full amount within 14 days of you telling us, to the payment method you used. We may wait with the refund until the garment has come back or you have shown that you have sent it.

You may try the garment on the same way you would in a shop. If it has been worn, washed or damaged beyond that, we may deduct for the loss in value.

Exchanges

The garments are made to order, so we cannot exchange directly. If you want another size, withdraw from the purchase as above and place a new order.

Faulty garments

If the garment is faulty, for example a wrong print, damage, or the wrong size or color compared to your order, you get a new garment or your money back. You choose. We pay all shipping. Email a photo and your order number to yusr.sesupport@gmail.com.

Under Swedish consumer law you can complain about faults for three years from receiving the garment. Contact us as soon as you notice the fault. Within two months always counts as in time. If you live outside Sweden, you have at least the rights the law in your country gives you.