Here we have collected what we get asked most often. If you cannot find the answer, email yusr.sesupport@gmail.com.
Orders & delivery
How long is the delivery time?
The garment is made when you order, normally in 2–5 business days, and then shipped with tracking. Expect about 1–2 weeks in total. You get an email with a tracking number as soon as the parcel is on its way.
What does shipping cost?
69 kr in Sweden and $8.99 in the United States. Shipping is free on orders over 1,000 kr ($100). We currently ship to Sweden and the United States.
Do I get a discount if I buy more than one?
Yes. Buy two or more hoodies and you get 10% off your hoodies. The discount is taken off automatically in the cart. Shipping is free too.
Are there any extra fees?
No. The price at checkout is what you pay. Nothing is added on delivery.
Can I change or cancel my order?
Yes, as long as production has not started. Email us as soon as possible with your order number and we will sort it out. If production has started, your right of withdrawal applies as usual.
Size & fit
How is the fit?
Hoodies are oversized. Take your usual size for the regular oversized feel, one size up if you want the garment really big, one size down if you want a regular fit. T-shirts and the jacket have a regular fit – take your usual size. The measurements are in the size guide for hoodies and the size guide for t-shirts. Every product page links to the right size guide.
What are the garments made of?
Hoodies: heavy fleece, 339 g/m² (10 oz), 60% cotton and 40% polyester, with a brushed inside and a double-lined hood. T-shirts: thick cotton, 206 g/m² (6.1 oz), 100% cotton. The Scarf Tee and the Jerusalem Jacket are polyester – the material is stated on each product page. The designs are printed directly into the fabric. On the Palestine Hoodie the text and the olive branch are embroidered in white thread.
How do I wash the garments?
Inside out at 30 °C (86 °F), no tumble drying, do not iron on the print. Then both fabric and motif last a long time.
Returns & withdrawal
Can I withdraw or exchange?
You have a 14-day right of withdrawal from the day you receive the parcel. You may try the garment on as you would in a shop, and you pay the return shipping yourself. If you want another size, place a new order. If the garment is faulty, we cover everything. You withdraw via the link Withdraw from contract here at the bottom of the page.
About Yusr
How does the 2% to Palestine work?
For every order, 2% of the order value (excluding VAT and shipping) is set aside. Once a month the total for the previous month is sent to Islamic Relief Sweden's fundraising for Palestine. We publish the amount and the receipt on the About Yusr page.
What does Yusr mean?
Ease. The word comes from the verse in the Qur'an 94:5–6 – with hardship comes ease. That is the promise the whole brand is built on.
Who makes the garments?
We are a small Swedish brand. The designs are our own. Printing and embroidery are done by our print partner, to order, so that nothing is made unnecessarily.